KAHAKAI
policy rules at KAHAKAI
At Kahakai, every piece is handcrafted with intention, care, and a deep attention to detail. We work slowly and thoughtfully, allowing each design to take shape in its own unique way. Many of our creations are truly one-of-a-kind, meaning they exist only once and cannot be exactly replicated once they are sold.
Because of this exclusive and handmade nature, we kindly encourage you to take a moment to carefully review your order before completing your purchase. Each piece is created to be special, and we want to ensure that your selection feels just right for you before it becomes part of your collection.
shipping policy
at your service
At Kahakai, every piece is carefully handcrafted with attention, intention, and care. Because each item is made by hand, we require a short processing time before your order is shipped.
Processing Time
All orders are processed within 2–4 business days after payment is received. This time is needed to carefully complete, check, and package your handmade jewellery.
We always aim to ship as quickly as possible, and in many cases your order will be shipped sooner than the estimated processing time.
Shipping Carrier
All orders are shipped with reliable postal services via bpost, including tracking so you can follow your package from our studio to your home.
Shipping Costs
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Belgium: €3,95
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Netherlands, France, Germany & Luxembourg: €5,95
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Rest of Europe: €6,95
✨ Free shipping on all orders over €50
Shipping costs are calculated automatically at checkout.
Delivery Times
Once your order has been shipped, estimated delivery times are:
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Belgium: 1–3 business days
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Neighbouring countries: 2–5 business days
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Rest of Europe: 3–7 business days
Delivery times are estimates provided by the postal service and may vary during busy periods or holidays.
Tracking
All orders include a tracking number. You will receive your tracking information as soon as your order has been shipped.
Delays
Although we do our best to ensure fast delivery, delays may occasionally occur due to postal services, weather conditions, or peak periods. These delays are outside of our control, but we will always do our best to assist you if any issues arise.
Lost or Damaged Packages
Each order is carefully packaged to ensure safe delivery. If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can help resolve the issue with the carrier.
Contact
If you have any questions about your order or shipping, feel free to contact us. We are always happy to help.
Thank you for supporting handmade jewellery and small creative businesses.
return policy
What do you have to know?
At Kahakai, every piece is handcrafted with care, attention, and intention. Because many of our creations are unique and made in small quantities, we kindly ask you to read our return policy carefully before placing an order.
Returns
We accept returns only under specific conditions.
You may request a return if:
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Your item arrives damaged or defective
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You received the wrong item
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There is an issue with your order caused by us
Return requests must be made within 14 days of receiving your order, in accordance with EU consumer rights for online purchases.
To request a return, please contact us with your order number and clear photos of the item.
Non-returnable items
Due to the handmade and often unique nature of our jewellery, we do not accept returns for:
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Change of mind
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Incorrect size or selection made by the customer
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Minor variations in color, shape, texture, or finish (these are natural in handmade products)
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Custom-made or personalised items
Each piece is individually crafted, which means small differences are part of its unique character and are not considered defects.
Refunds
If your return is approved, we will notify you and process your refund to your original payment method.
Refunds are issued once the returned item has been received and inspected.
Please note:
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Shipping costs are non-refundable, unless the return is due to an error on our side
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Depending on your bank or payment provider, it may take several business days before the refund appears in your account
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We will always do our best to resolve the issue quickly.
Exchanges
We do not offer direct exchanges. If you would like a different item, we recommend placing a new order and requesting a return for the original item if eligible.
Contact
If you have any questions about returns or refunds, feel free to contact us. We are here to help and want you to have a positive experience with Kahakai.
Thank you for supporting handmade jewellery and small creative businesses.
Warranty DISCLAIMER
At Kahakai, every piece is handmade with care and carefully checked before shipping.
We only cover items that arrive damaged or defective upon delivery, or if the wrong item was sent. In these cases, please contact us within 48 hours of receiving your order with photos so we can help you.
This warranty does not cover normal wear and tear, accidental damage, improper use, or changes that occur over time (such as tarnishing or discoloration). Handmade jewellery is delicate and should be treated with care.
Small variations in colour, shape, or texture are normal and part of the handmade process.
For any issues, feel free to contact us — we are happy to help.
PRIVACY policy
You are save with us!
At Kahakai, we respect your privacy and only collect the personal data needed to process your order (such as name, email address, shipping address, and payment information).
We use your data only to handle orders, shipping, and customer service. We never sell your personal information.
Your data may be shared with trusted third parties (such as payment providers and shipping services) only when necessary to complete your order.
By using our website, you agree to this privacy policy. You can contact us at any time for questions or requests regarding your data.